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Difficult Conversations Coming Up?

Friday Oct 9, 2009

I am feeling your pain…

Meetings with direct reports that are likely to raise controversy are one of the things any manager hates, right?

Well yes…if that’s what it looks like to you.

One of the biggest problems with anticipating problematic meetings…is anticipating problematic meetings…

Let me explain: Often when i work with a manager one on one and we roleplay a difficult conversation that they have coming up the fact that they expect difficulties translates into tension in their bodies, strain in their voices,  a kind of forced stare in their eyes and a sort of fight or flight attitude that would make anyone have to react negatively.

In essence by anticipating difficulties in meetings…we create difficulties in meetings! (That’s the “law of attraction” gone wrong)

Instead do this:

1.Before the meeting focus on how you are going to make the meeting one that benefits your direct report.

2. Mentally rehearse doing a great job getting a positive outcome for both of you.

3. When in the meeting focus on managing your state. Your state is important. Because if you are stressed and expecting difficulties your direct report will be infected by it. So relax in the knowledge that you have done step 1 and 2 and help your direct report stay resourceful and open…by being resourceful and open yourself!

Good luck with your next former difficult conversation…

Stephan Erdman

If you want help from your “secret” Manager Coach…just send me an email detailing your challenge and I will do my best to help you.

EMAIL ME HERE

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What are the consequences of not having good communication skills?

Tuesday Oct 27, 2009

I need to write an essay on communication skills. I need help with consequences of not having the skill. I know some, but to me it is hard to get a 750 word essay by what I think. Please help me.

I teach communications in a University and will list some to give you ideas:

Bad Listening: embarassment, relationship problems, bad job skills, and hinders learning

Bad communication (oral):

Not being able to express yourself well
Poor public speaking skills
Lack of leadership/management opportunities
Losing money from not getting jobs (interviews) or promoted
Cause relationship problems
People aren’t mind readers so you have to commuicate
Must have good eye contact with those you speak with
Must have good nonverbals like hand gestures, pitch. volume


What are the simple ways to have good people skills?

Tuesday Oct 27, 2009

I need tips, ideas, suggestions…anything else on how to have good people skills.

I know there are a bunch of websites that talk about this but i dont wanna have to read libraries of info for this guys.

I just need tips.

The best way is to be polite. And have good manners. It is amazing how many rude people are out there and they don’t even realize it. Always look people in the eye and acknowledge people when they say hello and smile. Listen and respond to their conversation, ask questions about them, don’t just focus everything on yourself. Don’t ever treat any person like they are beneath you. This includes cashiers, servers any one that is doing their job helping you. Life will be some much easier if you treat people with respect. If you notice the cashier at the grocery store is in having a bad day just smile at the person, maybe ask them how they are doing. The main point is just be polite and respect other people!


When prospective employers ask about interpersonal skills, what do they want to hear?

Tuesday Oct 27, 2009

I am responding to a classified ad that lists strong interpersonal skills as one of the attributes they are looking for in a candidate. I think I have this, but the more I think about it, the less convinced I am that I am describing it adequately in my cover letter. Ideas?

Look through some sites like the one below and read more sample cover letters.


What does it mean if a person has good interpersonal skills?

Tuesday Oct 27, 2009

Excactly what does it mean if a person has interpersonal skills in regard to the work place?

Communicates effectively
Works to find common goals
Prompt
Proactive
Maintains professional demeanor
Does not get defensive
Good at team building
Sees criticism as opportunities for growth
Encourges team members to develop strengths
Constantly learning


How can one improve their interpersonal/ communication skills and realtionship with co workers?

Tuesday Oct 27, 2009

I recently receieved my review from my previous department boss stating that I need to work on my employee relationships and interpersonal skills. Should I ask some one in the organization to be a mentor in this area or should I look else where to find a mentor or take seminars in these areas?

just try being nice to people and listening to them when they talk to you !!!


Soft skills and hard skills, which matters more when it comes to find a job?

Monday Oct 26, 2009

I think soft skills are not that important when it comes to find a job.At best it is a plus. Hard skills are the vital factor to determine whether you’ll be accepted or not at last. What is your opinion?
Don’t say "depends".
If you deem soft skills are crucial, please convince me of that.

If by hard skills you are referring to talent, then I would agree with you. Talent can’t be trained, it’s what you are wired with, and what you can develop.


How to develop or improve communication and interpersonal skills for a quiet/introvert person?

Monday Oct 26, 2009

Someone answered my question from yahoo answer that state a quiet persons do not have interpersonal skill and communication skill and employers don’t want them. Is that true?
In other words, extrovert or talkative people have those skills? And extrovert or talkative people will be hired by employers who need these skills?

See if there is a Toastmasters chapter in your area. It is a social organization just for that purpose.

www.toastmasters.org


Business Coach?

Thursday Oct 8, 2009

I am starting new business, need professional to monitor me, but I can’t pay much, any website or service?

I know of a leadership development company called Team. Their website is www.the-team.biz. You get CD’s every month and a book that teach success principles and lots of other great stuff. The people on these CD’s are very well informed and offer the best advice and coaching.


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