For the irate customers, they are angry and frustrated for certain reason. They are not angry about you. They are only trying to communicate to you that they are the ones that don’t understand what is going on with the product or situations. In other words, they are claiming that they are stupid. So all you have to do is impart your knowledge of the product, once again, AS BEST AS YOU CAN. The key element being transfered back and forth between you and your customers is INFORMATION. You are not responsible as a counsellor or therapist. You MAY feel sympathetic and attempt to sooth them so how, but not many human beings have the ability to dissect the emotional rupture. You are simply an informant, and if the customer is not satisfied with your answer and continue to be frustrated, you should try again in calm manner, and then talk to your manager about it.

You are a good person, it seems. It is something that you should not lose, but concerning your JOB, you should only be concerned about information transfer. I hope this thought helps.

please help me with this baffling question. do list out the soft skills and why they are more or less impt than grades. THANKS!

Many employers are demanding "life skills" as they are called, as people do not seem to learn these in school any more. These life skills include listening, following directions, being courteous, interviewing skills (such as finding out what customers want), negotiating (a big one), and others. After a basic education, many skills can be taught (depends on the field).

Google "job-readiness certificate" and you will find many articles about this. I work in this area.

1. Critical thinking and problem-solving
2. Creativity
3. Communication and presentation skills
4. Interpersonal and negotiation skills
5. Leadership skills and ability to motivate others
6. Personal characters such as honesty, fairness, loyalty, hardwork

Please tell me. thanks.

forget all those textbook answers . the most important skills are open honesty , initiative & the ability & motivation to jump in & have a go. get these honed up first then build on the above pretty boy points & trade / college qualificationsi f needed

do you know how many of those big well known oldtimers started at the bottom as cleaners ,office boys etc:

do whatever your hand finds to do to the best of your ability , treat every one with courtesy & respect & people will notice more than a big flashy resume
( remember , that grapevine out ther can get pretty big so it no use bullshiting )
hope this helps
cherrs :-}

What are the soft skills you’d list?
To be clear, if "you’re" the hiring manager looking to hire a new marketing manager, what are the skills you’d look to find in him/her?
Also, I know what soft skills are – please see examples – my question is what particular soft skills are important for a marketing manager hire. Thanks!

1. Team Building – A Marketing Manager often times has to build consensus between diverse teams and groups, so I think it’s important that they be able to communicate the Big Picture and establish buy-in.

2. Communication Skills – Not only does a Marketing Manager have to maintain excellent communication within their own group and among his/her own vendors and suppliers, they often have to communicate plans, strategies, process and status to those outside the marketing dept.

3. Confidence- not sure if this qualifies as a soft skill or not, but a Marketing Manager usually has to juggle multiple projects. If he/she is overwhelmed by that, their group will notice it, and it will shake their confidence in the Marketing Manager as a leadership.

4. Natural Leadership – I think it’s true that leaders are born, not made. I think a good Marketing Manager exudes confidence, experience, and command of their subject.

5. Mentoring/Coaching Ability – A good manager learns what motivates their team members, and understands that not all team members are motivated by the same thing. Some team members just need a pat on the back, others are all about money and prestige. I think a good manager also has the ability to take people under their wing and "show them the ropes." This may be in terms of problem solving, working a piece of software, presenting an idea – whatever.

6. Natural Likeability – I think it’s always easier to work with people you like, and I’m a firm believer that you catch more flies with honey than you do with vinegar. Obviously, being a manager isn’t about being everyone’s best friend, but if a person is easy to get along with, able to keep stress out of the workplace, and leaves her/his personal problems at home, I think it makes for a better work environment.

These are the skills I expect from a supervisor and the one I I look for when hiring someone.