Comments for Become A Better Manager!

Comment on how to improve my soft skills? by peacedevi

peacedevi — Wed, 02 Dec 2009 00:14:59 +0000

If you are not face to face, tell them that you have access to the answer, but it wil take a few minutes to find. Use this as a stock response. It will buy you time, and allow you to continue to hunt for the answer to the question. If you need to look on a computer or somethng, maybe make a little bit of small talk while you search for the answer. Don’t give them that pause, and if you absolutely cannot find the answer, tell them that you need to leave your station to go get the answer, and if you are in a call center, there are probably a couple managers or upper levels wandering about to aid you if you need help.

If you are in an office setting face to face, use the same strategy while you hunt for the answer, and if you absolutely can’t find it, expain that you need to leave the office a minute to go get it, and then go ask a supervisor, and then bring back the answer.
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Comment on How would you explain you written communication skills? by Doctor J

Doctor J — Tue, 01 Dec 2009 23:34:59 +0000

Use correct grammar, spelling and syntax throughout the application!
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Comment on how to improve my soft skills? by dansdna

dansdna — Tue, 01 Dec 2009 23:28:59 +0000

When customers ask questions to you, they consider you as an authority in the product that you are selling. What this means, whether you like it or not, you are the authority in answering the question. The key here is that you answer IN THE BEST OF YOUR KNOWLEDGE. Most of times, you can only help as much as you know how. So, whether you understood the question or the customer’s intention fully or not, you just have to blup out answers.

For the irate customers, they are angry and frustrated for certain reason. They are not angry about you. They are only trying to communicate to you that they are the ones that don’t understand what is going on with the product or situations. In other words, they are claiming that they are stupid. So all you have to do is impart your knowledge of the product, once again, AS BEST AS YOU CAN. The key element being transfered back and forth between you and your customers is INFORMATION. You are not responsible as a counsellor or therapist. You MAY feel sympathetic and attempt to sooth them so how, but not many human beings have the ability to dissect the emotional rupture. You are simply an informant, and if the customer is not satisfied with your answer and continue to be frustrated, you should try again in calm manner, and then talk to your manager about it.

You are a good person, it seems. It is something that you should not lose, but concerning your JOB, you should only be concerned about information transfer. I hope this thought helps.
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Comment on Soft skills- does it matter more than good grades? by Anna P

Anna P — Tue, 01 Dec 2009 23:26:59 +0000

Many employers are demanding "life skills" as they are called, as people do not seem to learn these in school any more. These life skills include listening, following directions, being courteous, interviewing skills (such as finding out what customers want), negotiating (a big one), and others. After a basic education, many skills can be taught (depends on the field). Google "job-readiness certificate" and you will find many articles about this. I work in this area.
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Comment on How to improve writing and communication skills? by PoohBearPenguin

PoohBearPenguin — Tue, 01 Dec 2009 23:20:59 +0000

See if your school offers a technical writing course, or something similar in your major.

As for oral skills, take a speech class, or find out if there’s a Toastmaster’s club in your area. Toastmasters is an international club dedicated to helping people improve their speaking and presentation skills. There’s probably a club at your school, or nearby.
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Comment on What skills do i acquire by putting table cloths, putting center pieces and guiding people to their seats? by genikinz

genikinz — Tue, 01 Dec 2009 23:17:59 +0000

Here some of what I picked out of the list from the attached source. I think you can pick out some more.

Picked from the second page:

Management Skills: Coordinated; Directed; Organized

Communication Skills: Arranged; Directed

Helping Skills: Facilitated; Guided
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http://www.extension.purdue.edu/ces/Vermillion/4-H/Life%20Skills%20and%20Action%20Verbs.pdf

Comment on How would you explain you written communication skills? by John B

John B — Tue, 01 Dec 2009 23:11:59 +0000

Put "certified communications expert" and that "you have been though extensive training".
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Comment on how can I communicative and interpersonal skills? by ravidreams_03

ravidreams_03 — Tue, 01 Dec 2009 23:08:59 +0000

I am confused whether you want to improve your english speaking skills or hindi speaking skills. Going from your post, your written english seems good. To practise speaking any language, the only way is just start speaking in it, without feeling shy of making mistakes. No other way. See lot of movies, tv serials, radio and tv news broadcasts. Befriend people who speak these languages and keep listening to their conversations and start speaking with them. This is the best way to learn. Do not waste your money in any coaching centre or online tutorial. all the best
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Comment on how to improve my soft skills? by Sarahhhh143

Sarahhhh143 — Tue, 01 Dec 2009 23:02:59 +0000

I work too and i find myself in situations such as yours also. The one thing i just remember is to stay calm and not even think of situations like that. When he/ she asks you questions think it over in your head, have a feel for what you want to say, and then say it. Good Luck!
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Comment on Soft skills- does it matter more than good grades? by scott.braden

scott.braden — Tue, 01 Dec 2009 23:00:59 +0000

You must have read an article somewhere. Likely the article was written by someone who does not actually ever hire people.

Employers look at all the evidence they can get about a candidate. For kids coming out of school, the most reliable objective evidence is grades.

"Soft skills" also known as "a good personality" are harder to define, but let’s take some extremes for examples:

example 1: the nerdy geek who gets straight A’s but is has poor hygiene and is rude to everyone

example 2: the party jock who barely passes but everybody loves him.

As an employer, I wouldn’t want to hire them for the same job. But I might have 2 separate jobs that are perfect for each of them.

My advice: be a good friendly courteous person, and kick butt on your grades.
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