Can anyone help me in a Communication /Interpersonal skills question please ?
Posted by admin | Under interpersonal skills Friday Nov 13, 2009Communication and interpersonal skills. In the space below, give a recent example that demonstrates that you possess these skills.
If you have worked previously: Team communication: Something vital to work you have passed on in an effective manner and how this helped prevent problems (i.e. there was a customer complaint you dealt with tactfully to prevent further complaints being made against the company), or team relationships: i.e. conflict with another person, how you tactfully spoke to that person and resolved the problem or reduced the conflict. Also useful: any time you’ve dealt with an upset customer sucessfully.
If not: dealing with an upset friend (i.e. comforting, finding out what the problem is, being tactful), conflict resolution with people who don’t like you (same as above), times you have de-escalated (calmed down) a confrontational situation, etc
Think of the last time that you talked someone out of going on a trip somewhere or from buying something.
References :
If you have worked previously: Team communication: Something vital to work you have passed on in an effective manner and how this helped prevent problems (i.e. there was a customer complaint you dealt with tactfully to prevent further complaints being made against the company), or team relationships: i.e. conflict with another person, how you tactfully spoke to that person and resolved the problem or reduced the conflict. Also useful: any time you’ve dealt with an upset customer sucessfully.
If not: dealing with an upset friend (i.e. comforting, finding out what the problem is, being tactful), conflict resolution with people who don’t like you (same as above), times you have de-escalated (calmed down) a confrontational situation, etc
References :